Friendly Expert Services Terms and Conditions (SLA)

The terms and conditions of The Friendly Expert Calming Corner (Help Desk). Covering the bases…and both our asses

Legal jargon on the use of the Friendly Expert Help Desk Service. I promise it’s English.

BEFORE WE GET STARTED::

  1. The term “user,” “you” and “your” refers to site visitors, paying and potential clients, and any other users of the website. 
  2. The terms “we”, “us”, and “our” refer to RJ Lewis Digital DBA, the Friendly Expert
  3. The term “Site” refers to friendlyexpert.biz (https://www.friendlyexpert.biz)
  4. The term “Service” refers to information provided to permit you to learn more about our services and our professionals, as well as information about business and intellectual property, and information about business consulting, business platforms, and business operations in general.
  5. References to the “Calming Corner” and “help desk” refer to a specific service provided under this agreement.

What you consent and agree to just by being here

Welcome to the Friendly Expert Calming Corner (Help Desk).

This Informal Service Level Agreement (SLA) is comprised of a questionnaire and various web pages operated by RJ Lewis Digital. This agreement also applies to any subsidiaries and assigns of the “Site”.

By visiting, browsing, and making use of content and services provided by RJ Lewis Digital you accept and agree to the terms, conditions, and notices contained herein (the “Terms”) without modification.

Please read these terms carefully, and retain a copy for your reference.

Friendly Expert Calming Corner (Help Desk) Informal Service Level Agreement (SLA) 
  1. Purpose: This agreement outlines the expected service levels for our online help desk service, with which we aim to provide efficient tactical recommendations on business processes, procedures, and platforms to our users.
  2. Scope: This SLA covers all requests submitted through our help desk channels (online web form).
  3. Service Availability:
    • Business Hours:
      Our help desk is available Monday-Friday, 9:00 AM to 5:00 PM Central Time (excluding holidays).
    • After-Hours Support:
      For critical issues impacting business operations, limited after-hours support may be available. Please message us via our website for guidance.
  4. Response and Resolution Times:
    • Initial Response:
      We strive to acknowledge all support requests within 1 hour during business hours.
    • Issue Resolution:
       
      We will provide a response and/or follow-up to all questions within two (2) business days.
    • Escalation:
      If an issue requires more help than can be supplied in this support medium, we will notify you of the escalation and provide recommendations for next steps.
  5. Communication:
    • Regular Updates: We will provide regular updates on the status of your requests.
    • Clear Communication: We will communicate clearly and concisely, using language that is easy to understand.
    • Contact Information: You can reach us by email at he**@************al.com.
  6. Expectations:
    • User Responsibility: We expect users to provide clear and concise information about their issues.
    • Follow-Up: We appreciate your prompt follow-up and cooperation in resolving issues.
  7. Review and Updates:
    • This SLA will be reviewed and updated periodically to ensure it continues to meet the needs of our users.
    • Any changes to this SLA will be communicated in advance.
  8. Contact for Questions:
 
 
This informal SLA is a guide to our service expectations. We are committed to providing the best possible support to our users from our location here in Killeen, TX. 

Don’t forget!

Thank you for reading ALL of this. By simply completing this form, you are agreeing to the terms as they have been outlined here.

Changes to Terms

RJ Lewis Digital reserves the right, in its sole discretion, to change the Terms under which the Friendly Expert Calming Corner, Help Desk Service is offered. The most current version of the Terms will supersede all previous versions. RJ Lewis Digital encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

RJ Lewis Digital welcomes your questions or comments regarding the Terms:

RJ Lewis Digital

Email Address:
**@************al.com

Telephone number:
7078937553

Effective as of April 9, 2025