The terms and conditions of The Friendly Expert Calming Corner (Help Desk). Covering the bases…and both our asses

Legal jargon on the use of the Help Desk Service. I promise it’s English.

BEFORE WE GET STARTED::

  1. The term “user,” “you” and “your” refers to site visitors, paying and potential clients, and any other users of the website.
  2. The terms “we”, “us”, and “our” refer to Rahgna J. Lewis DBA, RJ Lewis Digital
  3. The term “Site” refers to rjlewisdigital.com (https://rjlewisdigital.com)
  4. The term “Service” refers to information provided to permit you to learn more about our services and our professionals, as well as information about business and intellectual property, and information about business consulting, business platforms, and business operations in general.
  5. References to the “Answer Desk”, “Calming Corner” and “help desk” refer to a specific service provided under this agreement.
  6. References to the “Answer Line”, “Fix it NOW”, and “emergency response desk” refer to a specific service provided under this agreement.

Welcome to RJ Lewis Digital Answer Services.

This Informal Service Level Agreement (SLA) is comprised of this questionnaire and various web pages operated by RJ Lewis Digital. This agreement also applies to any subsidiaries and assigns of the RJ Lewis Digital website properties (rjlewisdigital.com).

By visiting, browsing, and making use of content and services provided by RJ Lewis Digital you accept and agree to the terms, conditions, and notices contained herein (the “Terms”) without modification.

Please read these terms carefully, and retain a copy for your reference.

Answer Services Informal Service Level Agreement (SLA)

  1. Purpose: This agreement outlines the expected service levels for our support services, with which we aim to provide efficient tactical recommendations on business processes, procedures, and platforms to our users.
  2. Scope: This SLA covers all requests submitted through our help desk channels (online web form).
  3. Service Options:
    • Answer Desk: Pay-per-ticket support desk service intended to keep the little things from becoming big things.
    • Answer Line: Hands-on emergency support service intended to fix critical tech emergencies.
    • Escalation: If an issue requires more help than can be supplied in this support medium, we will notify you of the escalation and provide recommendations for next steps.
  4. Service Availability:
    • Business Hours: Our help desk is available Monday-Friday, 9:00 AM to 5:00 PM Central Time (excluding holidays).
    • After-Hours Support (Answer Desk): While our response time for this service is listed as two (2) business days, we agree to provide additional information to contact us after hours to support critical issues impacting business operations. Guidance will be given upon purchase.
    • After-Hours Support (Answer Line): For critical issues impacting business operations, limited after-hours support may be available. Please message us via our website for guidance.
  5. Response and Resolution Times:
    • Answer Desk
      • Initial Response: We strive to acknowledge all support requests within 1 hour during business hours and within 12 hours after hours.
      • Issue Resolution: We will provide a response and/or follow-up to all questions within two (2) business days.
    • Answer Line
      • Initial Response: We strive to acknowledge all support requests within 1 hour during business hours.
      • Issue Resolution: 48-hour [or less] response guarantee for critical issues.
  6. Communication:
    • Regular Updates: We will provide regular updates on the status of your requests.
    • Clear Communication: We will communicate clearly and concisely, using language that is easy to understand.
    • Contact Information: You can reach us by email at he**@************al.com.
  7. Expectations:
    • User Responsibility: We expect users to provide clear and concise information about their issues.
    • Follow-Up: We appreciate your prompt follow-up and cooperation in resolving issues.
  8. Review and Updates:
    • This SLA will be reviewed and updated periodically to ensure it continues to meet the needs of our users.
    • Any changes to this SLA will be communicated in advance.
  9. Contact for Questions:

This informal SLA is a guide to our service expectations. We are committed to providing the best possible support to our users from our location here in Killeen, TX.

Don’t forget!

Thank you for reading ALL of this. By simply completing the Support Request Intake Form, you are agreeing to the terms as they have been outlined here.

Changes to Terms

RJ Lewis Digital reserves the right, in its sole discretion, to change the Terms under which the Answer Services are offered. The most current version of the Terms will supersede all previous versions. RJ Lewis Digital encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

RJ Lewis Digital welcomes your questions or comments regarding the Terms:

RJ Lewis Digital

Email Address:

**@************al.com

Telephone number:

7078937553

Effective as of January 19, 2026